Service & support options: The HP Care Pack service part numbers below for ProLiant BL c-Class server blades, cover the server blade and all HP branded hardware options qualified for the server, purchased at the same time or afterwards, internal to the server. HP Care Pack services for the c7000 Enclosure cover the enclosure, power supplies and fans. HP qualified rack options are covered by these services when installed within the same rack. HP Supported Ethernet devices covered include the Ethernet Pass-Through Module, Fibre Channel Pass-Through Module and GbE2c Ethernet Blade Switch and Cisco Catalyst 3020 Blade Switch. HP services provide continuous care and support expertise with committed response designed to meet your IT and business needs; -Enhanced Care: 4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years; -Continuance Care: 4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years; -Total Care: Support Plus 24 - Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays; -Deployment Services: Installation & Start-Up service for HP BladeSystem Infrastructure plus HP BladeSystem Enhanced Network Installation and Start-UP as per the Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-5pm, M-F, excl. HP holidays.3 year Parts, 3 year Labor, 3-year on-site support