HP Color 9850mfp

Service & support options: HP Customer Care Center telephone support in North America, Europe/Middle East/Africa, Latin America, and Asia Pacific regions; the escalation path may vary according to the country
Service & support: Imaging and printing technical experts; second-tier support for field service technicians; break/fix product support; end-user training (if resident technician); robust escalations path; 4-hour response time; geographic specific requirements; very high availability for critical parts: 90% first time fix is entry level industry standard, 95% first time fix is world class standard, solid escalation and emergency order process; 5 to 7-year support period; site preparation to avoid customer workflow disruption; single point of contact/no handoffs; install/setup; 4-hour response capabilities; 1-hour call back; area, account and device assigned