1-Year On-Site Service Back-UPS, Smart-UPS & Smart-UPS RT

The right people, the right place, the right time
This service provides APC authorized service personnel at the customer’s location within a specified period of time. This service offering includes parts, internal batteries (if applicable), labor and travel. The On-Site Service from APC is available in three different configurations that allow the customer to determine how quickly APC should arrive on site for an unscheduled visit or emergency situation:

1-Year Next Day On-Site Service
- If deemed necessary, APC will provide authorized personnel on site next day, including
weekends and holidays

1-Year Next Business Day On-Site Service
- If deemed necessary, APC will provide authorized personnel on site next business day. Next
business day is defined as Monday through Friday, 9am to 5pm – excluding holidays

1-Year On-Site Service with Best Endeavor Response
- If deemed necessary, APC will provide authorized personnel on site on a best endeavor
response basis during normal business hours

Benefits to Customer:
- Frees customer resources to concentrate on core business objectives
- Security of quick response in an emergency situation
- Varying levels of response time to meet customer’s needs

Important Points:
- On-Site Service not available in all locations. Please consult your local AGS representative for availability
- Must purchase one On-Site Service contract per unit or extended battery pack
- The On-Site Service must be purchased before expiration of unit factory warranty or current APC
service program
- The 1-Year On-Site Service can be purchased to provide up to a maximum of 3 years coverage
beyond factory warranty

APC 1-Year On-Site Service, 1 license(s), 1 year(s), On-site, 24x7

APC 1-Year On-Site Service. License quantity: 1 license(s), Number of years: 1 year(s), Service time (hours x days): 24x7, Type: On-site